GALENZON Medical & Marketplace Disclaimer

1. GALENZON is a marketplace and technology platform

GALENZON, operated by Le Marins Ltd, provides an online marketplace where people can describe the treatment they are looking for, receive offers from independent clinics, compare those offers and arrange care with the clinic they choose. GALENZON is a technology and marketplace service, not a dental care provider or clinic.

2. What GALENZON does not do

GALENZON does not itself:

• diagnose patients;
• prescribe treatment or medication;
• provide dental treatment;
• provide medical treatment;
• replace professional medical or dental advice, examination or diagnosis.

Nothing on the platform — including treatment categories, descriptions, indicative estimates, comparison tools or any automated assistance in preparing a request — is clinical advice or a clinical assessment.

3. Clinical responsibility rests with the provider

Treatment plans, diagnoses, clinical advice, treatment and aftercare are provided by independent clinics and dental professionals. They are responsible for their own clinical decisions, for their professional registration, insurance and standards, and for compliance with the law of the country in which they practise. GALENZON may facilitate discovery, comparison, communication, bookings, payments and verification, but clinical responsibility remains with the relevant dental provider, subject to applicable law and contracts.

4. Estimates, offers and images

Indicative estimates and clinic offers are based on limited information submitted remotely, including photographs and X-rays you upload. Remote review is not a substitute for an in-person examination. A clinic may revise its assessment, plan or price after examining you or after obtaining new clinical information.

5. Urgent and emergency care

GALENZON is not an emergency service and is not monitored for urgent clinical situations. If you are in pain, have swelling, bleeding, difficulty breathing or swallowing, or any other urgent condition, contact a local dentist, doctor or emergency service immediately. Do not delay seeking care because of information or offers shown on the platform.

6. Your decisions

Choosing a clinic, a professional, a treatment plan and a country of treatment is your decision. We encourage you to ask the clinic about qualifications, materials, risks, alternatives, aftercare, follow-up arrangements and what happens if a complication arises, and to seek independent clinical advice where appropriate. Cross-border treatment can affect follow-up care and the remedies available to you.

7. Price & Booking Protection is not a clinical guarantee

GALENZON Price & Booking Protection concerns the documented platform process around the price you accepted — the recorded offer version, the change-order rule for additional treatment, and the records kept of payments and approvals. It is not a promise about your clinical result, and it does not make GALENZON responsible for treatment.

8. Guarantees on treatment are given by the clinic

Any guarantee or warranty on clinical work, materials, crowns, implants or laboratory components is issued by the treating clinic under its own terms and remains the clinic's obligation. Where such terms are shown with an offer, GALENZON records them as they stood when you accepted so the same terms are visible to you and to the clinic. GALENZON does not issue clinical guarantees and does not guarantee the clinic's obligations.

9. Verification is not a clinical guarantee

A verified status on GALENZON means the configured verification requirements were satisfied at the relevant time, as described in our Verification & KYC/KYB Policy. It is not a guarantee of treatment quality or outcome, and it is not a clinical endorsement.

10. Limits of this disclaimer

This disclaimer does not exclude or limit any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence and for fraud or fraudulent misrepresentation, and it does not affect the statutory rights of consumers. It should be read together with our Terms & Conditions.

11. Raising a concern

Concerns about clinical care should be raised with the treating clinic and, where appropriate, with the professional regulator in the relevant country. You may also tell us at support@galenzon.com so we can consider the clinic's continued participation on the platform.