GALENZON Terms & Conditions

1. Our role

GALENZON is an online marketplace and technology platform operated by Le Marins Ltd. It allows people seeking treatment to describe what they need, receive offers from independent clinics, compare those offers and arrange treatment with the clinic they choose.

GALENZON is not a healthcare provider. It does not diagnose, prescribe, treat or provide clinical advice, and it is not a party to the treatment relationship between a patient and a clinic. See our Medical & Marketplace Disclaimer.

By using the platform you accept these terms. If you do not accept them, do not use the platform.

2. Patient accounts

• You may browse and, where offered, request an initial estimate without an account. A GALENZON account is required to manage requests, receive and accept offers and access your records.
• Accounts are for adults. Where a request concerns a minor, it must be submitted and managed by a parent, guardian or other person with authority to act for them.
• You are responsible for keeping your credentials confidential and for activity carried out through your account.
• You may close your account at any time; certain records are retained as described in the Privacy Policy.

3. Clinics and providers

Clinics and dental professionals using GALENZON are independent businesses and practitioners. They are responsible for holding and maintaining the registrations, licences, insurance and professional standing required in their jurisdiction, for the accuracy of the information and pricing they publish, and for the treatment they provide.

Clinic use of the platform is additionally governed by the clinic agreement accepted during registration. Where the clinic agreement and these terms differ on a commercial matter, the clinic agreement applies to that matter.

4. Treatment requests

A treatment request is a description of what you are looking for; it is not a diagnosis, prescription or booking. Information and images you submit are made available to clinics in accordance with the flow shown to you at the time so they can assess the case. You are responsible for the accuracy of the information you provide, including relevant medical history you choose to share.

5. Offers

• Offers are issued by clinics, not by GALENZON. Their content, scope, inclusions and exclusions are determined by the clinic.
• An offer is an indicative proposal based on the information supplied. A clinic may revise it after an in-person examination or new clinical information.
• Offers may carry an expiry date, availability conditions or date-based pricing. Once submitted, an offer is recorded as issued; a change in terms results in a new version.
• Any warranty or guarantee described in an offer is given by the clinic or the relevant manufacturer, not by GALENZON.

6. Booking

Accepting an offer records your choice of clinic and the terms of that offer on the platform, and starts the payment and scheduling steps shown to you. Appointment scheduling, clinical planning, treatment delivery and aftercare are arranged with and provided by the clinic. Travel, accommodation and related arrangements are your responsibility unless a clinic expressly includes them in its offer.

7. Payments

Payments made through the platform are processed by our payment provider. The standard GALENZON treatment payment is a single payment of the full accepted treatment amount, made once through the authorised GALENZON payment workflow. The applicable amounts, payment steps and booking terms are those shown to you before you pay, together with the clinic's offer. Cancellations and refunds are described in our Payment, Cancellation & Refund Policy. GALENZON is not a bank, escrow provider or regulated payment institution.

Commercial terms between GALENZON and a clinic, including any fee, commission or settlement arrangement, are a separate confidential business-to-business relationship. They are not an additional charge to you and do not form part of your treatment invoice.

8. GALENZON Price & Booking Protection

Price & Booking Protection describes the documented platform process around the price you accepted: the offer version you accepted is recorded with the date and time, the clinic cannot change that accepted treatment price through the platform, additional elective treatment requires a documented change order that you accept, and payments, approvals and material changes are recorded for dispute handling.

It is a process and record-keeping protection under these terms. It is not a guarantee of a medical outcome, of treatment quality or of the suitability of any treatment for you.

9. Additional treatment

Further elective treatment carrying an additional cost normally requires a documented proposal through GALENZON, with a clinical reason and a price, and your acceptance before it is carried out and charged. If you decline, no additional charge arises and no additional amount is payable to the clinic for that treatment.

Declining additional treatment does not require a clinician to perform a procedure they consider clinically unsafe or inappropriate. A clinician may decline to proceed, or may limit the treatment carried out, on clinical-safety grounds. In a genuine clinical emergency, immediately necessary care may be provided first and documented afterwards.

10. Clinic guarantees and clinic obligations

Any guarantee or warranty on clinical work, materials, crowns, implants or laboratory components is given by the treating clinic under its own terms. Where a clinic's guarantee terms are shown with an offer, GALENZON records them as they stood when you accepted, so that the same terms are visible to you and to the clinic afterwards. GALENZON does not itself issue a clinical guarantee and is not the guarantor of clinic obligations.

Clinics participating in the marketplace are bound by a separate clinic agreement covering price integrity, change orders, professional registration and credentials, insurance, guarantee obligations, confidentiality of patient information and the rules against arranging introduced treatment off-platform.

11. Identity, contact details and timed disclosure

A case stays pseudonymous while you compare clinics: before the authorised milestones, clinics see the clinical content of your case and not your identity or contact details, and platform messaging is used instead of direct contact.

Limited information is then released to the assigned clinic only, to allow treatment and arrival coordination: around 48 hours before your recorded outbound travel the clinic receives your name and arrival logistics (accommodation details only if you chose to share them), and around 4 hours before, your phone number is released to authorised users at that clinic. Your travel details stay private to you until those points. Each disclosure is recorded in your case history.

12. Reviews

A GALENZON Verified Treatment Review can only be written by a patient whose treatment is recorded as completed on the platform, once per completed case, and it is moderated before publication. A clinic cannot review itself or write a review on a patient's behalf, and GALENZON does not sell or reward positive reviews. Ratings sourced from Google are shown separately and are never mixed with GALENZON verified ratings. Where a clinic has no eligible verified review, it is shown as new on GALENZON rather than with a rating.

13. Travel services

Flights, accommodation and other travel services are provided by third-party providers. Any availability, price, currency, cancellation term or booking reference shown in the platform comes from that provider; GALENZON does not create travel inventory, prices or cancellation terms. Those bookings are governed by the provider's own terms, and refunding them is a matter between you and that provider, separate from the treatment refund rules.

14. Verification

Clinics, clinic owners or authorised representatives and dental professionals are subject to the checks described in our Verification & KYC/KYB Policy. A verified status means the configured verification requirements were satisfied at the relevant time. It is not a guarantee of treatment quality or outcome. Submitting false, altered or third-party documents is a serious breach of these terms.

15. Acceptable use

• Do not use the platform unlawfully, fraudulently or to harm others.
• Do not upload content you have no right to share, or another person's identity or medical documents without authority.
• Do not attempt to access accounts, records or files that are not yours, or to probe, scan or interfere with platform security.
• Do not scrape, copy or resell platform content, or use automated means to extract clinic or patient data.
• Do not post misleading clinical, pricing or credential claims.
• Do not misuse support, review or messaging functions, including for spam or harassment.

16. Accuracy of information

We take reasonable care with the platform, but content provided by clinics — including prices, availability, descriptions and credentials — originates from those clinics. We do not warrant that all such content is complete, current or error-free. If you believe published information is inaccurate, tell us at support@galenzon.com.

17. Dental treatment and provider responsibility

Clinical decisions, treatment plans, treatment and aftercare are the sole responsibility of the treating clinic and professional. Complaints about clinical care should be raised with the clinic and, where appropriate, with the professional regulator in the relevant country. You may also inform us at support@galenzon.com so we can consider the clinic's continued participation on the platform.

18. Intellectual property

The GALENZON name, brand, interface, design system, text and software are owned by Le Marins Ltd or its licensors and may not be copied, adapted or used commercially without permission. Content you upload remains yours; you grant us a limited licence to host, process and transmit it as needed to operate the platform and provide the service.

19. Suspension and termination

We may suspend or terminate access where these terms are breached, where verification requirements are not met or cease to be met, where there is a credible risk of fraud or harm to users, or where required by law. Where reasonably possible we will explain the reason and allow the issue to be addressed. You may stop using the platform at any time.

20. Complaints

Platform complaints can be sent to support@galenzon.com; verification, privacy and compliance matters to compliance@galenzon.com. We will acknowledge your complaint and tell you how it will be handled. Complaints about clinical treatment are handled by the clinic and, where applicable, its regulator.

21. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that applicable law does not allow to be excluded. Nothing in these terms affects the statutory rights of a consumer.

Subject to that, GALENZON is not responsible for the clinical acts or omissions of independent clinics and professionals, and our liability in connection with the platform is limited to the extent permitted by applicable law.

22. Privacy

Our Privacy Policy and Cookie Policy explain how personal data is processed and form part of your use of the platform.

23. Circumvention of the marketplace

Where a patient and clinic are introduced through GALENZON, the platform's booking and payment process is intended to be used for that treatment. Deliberately arranging the introduced treatment outside the platform in order to avoid platform fees, or soliciting users to do so, is a breach of these terms and of the applicable clinic agreement, and may lead to suspension or removal. Payments arranged outside the authorised GALENZON payment workflow may fall outside GALENZON's platform transaction, booking and dispute protections; this does not waive your statutory consumer rights, your rights against the clinic or your payment-scheme rights.

24. Governing law and changes

These terms and any non-contractual obligations arising from them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory rules of the law of your country of residence, or of the right to bring proceedings there where applicable law gives you that right.

We may update these terms as the platform develops or legal requirements change. The current version is always published here with its effective date.